Dear Customer:

All of MECHEN products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. In case you encounter any difficulties while installing or using your product, we recommend that you to refer to the user manual and video tutorials, or else, please kindly contact the customer service.

Anyone who purchases MECHEN products should pay attention to the following terms:

MECHEN offers 1 year warranty, the warranty period from the date buyer purchase with MECHEN directly.


MECHEN do not offer free warranty for products which are beyond one year warranty.


For the beyond one year warranty products which still need warranty, the warranty fee will be charged according to specific product.

This warranty is VOID if:

1. the product safety instructions for proper usage of the products are not followed;


2. accidental damage occurred caused by the user or cooking apparatus;


3. the product was used commercially;


4. if product has been tampered with.